Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

OUR SERVICES AND PRODUCTS

What does MedPro Rx do?
Does MedPro Rx provide all clotting factor concentrates?
Which brands of Immune Globulin does MedPro Rx dispense?
Where do I get my Immune Globulin or other drug therapy ancillary supplies?
What does MedPro Rx charge for ancillary supplies?
What payors do you work with?

MANAGING YOUR SUPPLIES, DELIVERIES, & INFUSIONS

How do I dispose of the needles I use?
What do I do if I need a nurse for my infusions?
If I need an emergency delivery who should I contact?
What happens if I am going to be traveling for work or I go on vacation?

PRIVACY

Will MedPro Rx ever ask for any personal information over the internet?
What should I do if someone asks for my personal information?
How does MedPro Rx protect my right to privacy?

COMMUNITY OUTREACH

Do you have an Advocacy Team?
Does MedPro Rx support local Chapters / Foundations / Associations?
Do you provide scholarships for people with bleeding disorders?

CONTACT US

How do I contact you regarding pharmacy services?

OUR SERVICES AND PRODUCTS

What does MedPro Rx do?

MedPro Rx is a retail pharmacy that provides a variety of medications to the clients it serves. One area of emphasis is the provision of clotting factor which is used to treat those effected by certain bleeding disorders. Another area of emphasis is Immune globulin therapy which is also known as immune globulin or IgG. Immune globulin therapy is used to treat a variety of immunodeficient diagnoses as well as certain neurologic and rheumatologic conditions.

Does MedPro Rx provide all clotting factor concentrates?

Yes. We dispense all brands of recombinant and plasma clotting factor per your physician’s orders. You can be assured we will provide the clotting factor in the vial sizes you need for your treatment regimen.

Which brands of Immune Globulin does MedPro Rx dispense?

We dispense all brands of Immune globulin, which you can learn more about on our in-depth Immune Globulin Comparison Chart.

Where do I get my Immune Globulin or other drug therapy ancillary supplies?

MedPro Rx will deliver your prescription for clotting factor, Immune globulin, or other medications and related supplies directly to your site of service be it in the home, physician’s office or infusion clinic. Ancillary supplies, such as pumps, are customized to your specific needs- we never send routine deliveries. We deliver your supplies anywhere in the United States; your orders will be delivered via Federal Express, UPS or local courier. We do not charge delivery fees.

What does MedPro Rx charge for ancillary supplies?

All supplies needed for infusions are provided at no additional charge. We select ancillary supplies, like pumps, based on the specific needs of each patient. We’ll help you set up and put away your supplies- just ask!

What payors do you work with?

MedPro Rx  participates with a variety of health plans and other payors including government agencies, managed care organizations, third party administrators, self-funded groups and various retail prescription plans. We provide services to persons with Medicare B, Medicare D and with numerous Medicaid plans. Our large payor base allows us to provide specialty pharmacy services through most of the United States. We continue to grow our participating payor base with our expanding list of contracts and service locations.

MANAGING YOUR SUPPLIES, DELIVERIES, & INFUSIONS

How do I dispose of the needles I use?

MedPro Rx will provide you with a waste disposal container called a Sharps container.

What do I do if I need a nurse for my infusions?

At MedPro Rx we know how important nursing services are for all infused and or injectable therapies. MedPro Rx utilizes a network of internal nurses, external individual sub-contracted nurses, nursing agencies and insurance company assigned and approved nursing providers. It is our goal to help you obtain the best outcome that suits your needs and wishes.

For infusions such as Immune globulin, a nurse will always administer your therapy. These infusions usually take several hours. The assigned nurse will remain with the patient during the entire infusion. Our personalized approach and care does make the difference.

If I need an emergency delivery who should I contact?

MedPro Rx has a clinician available to respond to your needs 24 hours a day, 7 days a week should emergency services be required.

What happens if I am going to be traveling for work or I go on vacation?

At MedPro Rx we are here to meet all of your needs. When traveling we will supply you with additional medication (clotting factor, Immune globulin, etc.) as well as ancillary supplies, including a Sharps container for medical waste disposal. We also have portable coolers available that run off either a car’s electrical system or regular current. We will deliver all supplies to the location of your choice via Federal Express, UPS or local courier.

PRIVACY

Will MedPro Rx ever ask for any personal information over the internet?

The simple answer is “NO”. We strictly adhere to all HIPAA guidelines regarding personal clinical information. Furthermore, we follow all Better Business Bureau policies regarding credit card transactions. We DO NOT ask for any credit card or personal information over the internet.

What should I do if someone asks for my personal information?

Any information pertaining to services rendered by MedPro Rx will be handled over the telephone or in person by one of the TEAM members in our office. There is a company on the internet that has a name similar to ours. It is our understanding that this company has been obtaining personal data including credit card information from people for potentially unauthorized and fraudulent charges. That is not our company and we wish to make our patients aware of this situation. Please contact us directly at 1-888-571-3100 should you have any questions or concerns.

How does MedPro Rx protect my right to privacy?

Protecting our clients privacy is a top priority for MedPro Rx. You can find out more about your right to privacy and how we protect it by downloading our Patient Bill of Rights, Notice of Privacy Practices, or an Authorization to Disclose Personal Health Information from our Forms page or here:

Authorization to Disclose PHI

Patient Bill of Rights

Notice of Privacy Practices

COMMUNITY OUTREACH

Do you have an Advocacy Team?

Yes, we do. At MedPro Rx we believe that advocacy plays an important role in the lives of our patients. We are here to help you in managing the every day care of your bleeding disorder so that you may maintain the highest quality of life possible. We are there advocating for you with insurance issues and helping you succeed with your treatment.

Does MedPro Rx support local Chapters / Foundations / Associations?

Yes, we do. Our Team works at the local level assisting non-profit organizations which provide services to the bleeding disorders community.

Do you provide scholarships for people with bleeding disorders?

Yes, we do. Since 2006, our Education is Power scholarship program has provided over $380,000 to students nationwide living with hemophilia A, hemophilia B, and von Willebrand disease.

CONTACT US

How do I contact you regarding pharmacy services?

Please feel free to contact us toll-free at 1-888-571-3100. We will be happy to share information with you regarding all of our services as well as answer any questions or concerns you may have. It is our goal to provide you with professional help from our caring TEAM at MedPro Rx.